Return Policy

We want you to be completely satisfied with the products you purchase at macomiras.com. If for any reason you are not satisfied, we offer a flexible return policy to ensure your shopping experience is as smooth as possible. Please read the return guidelines below:

Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it. Certain items, such as perishable goods or personalized items, may not be eligible for a return. Please review the product description or contact our Customer Support for more details.

Return Timeframe: You have [7] days from the date of delivery to initiate a return. We may not be able to accept a return after this timeframe. Please note that return shipping time may differ from when the return was initiated. Please see the next point for more information on return shipping.

Return Shipping: Unless the return is due to our error or the product is defective, the return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We are not responsible for any damage or loss incurred during the return process.

Return Process: To initiate a return, please contact our Customer Support team using the information provided in the Contact Us section. We will guide you through the return process and provide you with any necessary instructions or forms. Please include the original packing slip or order confirmation email with your return.

Refund or Exchange: Once we receive and inspect the returned product, we will notify you of the status of your return. If eligible, you may choose to receive a refund to your original form of payment or exchange it for another product of equal value. Refunds will be processed within [X] business days of receiving the returned product.

Non-refundable Items: Certain items may not be refundable, including but not limited to gift cards, downloadable software, or items marked as final sale. Please review the product description or contact our Customer Support for more information about non-refundable items.

Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Support immediately. We will arrange for a replacement, repair, or refund, depending on the circumstances. Please provide photos or a detailed description of the problem to expedite the resolution process.